bumboo

100% bamboo pulp

The bamboo we use comes from the Sichuan province of China, where it grows naturally in abundance, without the use of chemical insecticides, pesticides or fertilisers. We source bamboo predominantly from local farming co-operatives, thereby supporting the rural economy. All sources are FSC certified and therefore responsibly and sustainably managed.

Our rolls are manufactured close to where the raw (bamboo) material is sourced in China, and we ship by sea freight to the UK. Sea freight is recognised as one of the most carbon efficient methods of transport available - up to 10 times more efficient than road freight. We make our rolls extra long and compactly rolled to further minimise transport related carbon emissions (and reduce inner core wastage), and we plant a tree for every box of toilet rolls purchased, via Eden Reforestation Projects, so we aim to offset our carbon emissions in this way. 

Our intentions throughout the business are to be as considered in our environmental footprint as possible, continually looking for ways to improve, and ultimately our wish is to be climate positive / carbon negative, as well as a force for positive action in lots of other ways too.

Our paper wraps are made from FSC certified paper and printed with soybean based inks. . Our cartons are made from recycled paper and printed with soybean inks. All packaging is fully recyclable and compostable (although we would always encourage you to reuse packaging as much as possible before choosing one of these options.)

Yes! Being plastic free is very important to us, and has been an integral part of our mission from the outset. We studied many packaging options, including so-called environmentally friendly plastic options such as oxy-degradable plastic. However, given the unrealistic conditions needed for such plastics to degrade, we felt that paper was the most environmentally sound choice. We also took care to ensure that no plastic was present in our packaging tape, opting to use a kraft paper based eco packaging tape reinforced with glass fibres.

This is our most frequently asked question, and one that is fundamental to understanding our product development journey, so we're always grateful to share our answer to this! We set out to create a product that was environmentally conscious and more sustainable than mainstream, tree-based tissue brands, and creating packaging that was 100% plastic free was an important part of this. After careful evaluation of our options, the choice ultimately came down to either paper bags holding multiple rolls or bulk packed rolls in individual wrappers. Surprisingly, we discovered that the paper bags used more paper by weight than the thin individual wrappers, so we chose to use the wrappers. (A paper bag holding 4 rolls weighs 17g, versus 4 individual paper wrappers weighing 13g).

The wrappers have the added benefit of keeping the each toilet roll hygienically dust and dirt free up until the time of use, as well as looking good in your bathroom too (although this is not their primary function!)

After trialing the transportation and storage of rolls without wrappers, and finding that there was no negative impact on product quality, we also now offer a wrapper free option for those wishing to minimise their environmental impact further. 

Yes! Our bamboo toilet tissue has the benefit of being naturally super soft, hypoallergenic, anti-bacterial and anti-fungal, so it’s great for all skin types, and doesn’t need any chemical enhancers such as softening additives, chemical scents or dyes. It’s also free from any of the chemicals associated with recycled paper, such as de-inking agents and BPA. 

Yes. Our paper is bleached using a mix of oxygen and hydrogen peroxide, in a process that is totally chlorine free  (TCF), and is generally considered one of the most environmentally safe ways to bleach paper.

Yes! We don’t use any animal derived ingredients, and have worked hard to source vegan-friendly components at every stage of the development process, including the glue used for the inner roll cores, outer cartons and paper tape, which uses a plant based glue. We also do not test on animals, and no animal testing takes place within our supply chain.  

Yes! Our paper has been tested for disintegration and is well suited to both of these systems. 

We've worked hard to develop a premium bamboo toilet paper with excellent disintegration qualities comparable to leading premium virgin wood fibre toilet papers in terms of the time it takes to disintegrate once the paper makes contact with water. Therefore, it is suitable for all waste systems, provided that a premium 3 ply toilet paper is deemed suitable according to the manufacturers instructions. 

We believe that sustainable lifestyle choices should be accessible to all, so have kept our pricing as competitive as possible. Bumboo rolls are extra long (so we use less inner cores overall), with around 30% more sheets per roll compared to mainstream supermarket brands, so it's useful to compare prices based on number of sheets rather than price per roll. (300 sheets compared to 180-200 sheets). This equates to £0.25 per 100 sheets on a bumboo subscription, or £0.28 per 100 sheets as a one time purchase, which compares favourably to leading tree-based and alternative fibre brands. And don't forget that bumboo prices include the convenience of free delivery to your home, so there's no lugging rolls back from the shops :) 

A pack of 48 extra long rolls costs £40 as a one-time purchase, or £36 on subscription. 

You select how often you want to receive your toilet rolls during the ordering process. We provide suggested delivery frequency options based on the number of people in your household, varying from every 4 weeks (6 person household) to every 20 weeks for a single person household.  

You will receive an invitation to create a customer account when you place an order for bumboo. When you log into your account, you can click on your deliveries and view your upcoming orders.

Login to your customer account by clicking on your deliveries and you will be able to check the date of your next charge date.

Yes. Login to your customer account and select the manage your bumboo subscription section. You can then change deliveries to suit you. Remember to select save to confirm your changes.

No – our prices include free UK delivery.

Our standard free delivery service takes 2-3 days

We take security extremely seriously at bumboo. When you buy bamboo toilet paper from us we do not save, share or even look at your financial details. Everything is encrypted and unreadable. All payments are PCI (payment card industry) compliant and certified Level 1 PCI DSS (payment card industry data security standard) compliant. 

We have partnered with Braintree to power the repeat payments that make your life easier. Braintree was acquired by Paypal in 2013 so you can be assured that your data is extremely safe. Braintree are Level 1 PCI compliant and if you want to read more about how they approach data security you can do so here https://www.braintreepayments.com/gb/features/data-security

No we do not save your passwords. Just like your financial information these are stored on servers that are fully encrypted. For our website platform we use Shopify who are market leaders in ecommerce and just like Braintree are Level 1 PCI compliant, you can read more here - https://liquify.design/all/shopify-security-how-secure-is-shopify-and-shopify-plus/

That doesn’t mean you don’t have to play your part too; remember always use unique passwords and if you can it is a good idea to change your passwords every so often. Also, remember the golden rule, if you don’t know who the email is from, don’t click it or open the attachment. The good thing is these big tech companies such as Braintree and Shopify spend huge amounts of money on data security, so by partnering with them, we can provide the best in class to you, our valued customer. 

The recent IOS 14 update on Apple Devices introduced a new feature called Security Recommendations that monitors your passwords and notifies you if they are too weak, if you are reusing them, or if they show up in known data leaks.  The new “Security Recommendations” feature does that monitoring automatically and matches your stored passwords against known databases with leaked passwords. If there’s a match, you’ll be alerted with a “This password has appeared in a data leak,…” message.

The alert may be shown even if you don’t have a password leak concerning your specific account. For instance, if a 123456 password has leaked online and you are using the same password for any of your accounts, you will get a warning message because the service compares your current password with the one that has become publicly available in known database leaks.  You can see if your email address is associated with any known leaks on the following website: https://haveibeenpwned.com/

This setting can be turned ON and OFF by visiting: Settings >>> Passwords >>> Security Recommendations>>> Detect Compromised Passwords.

If you are using a password that has appeared in a known data leak then you should protect your account from being accessed by other people immediately.  You should create a strong new password that:

-          includes different symbols, numbers, and letters in a hard-to-guess combination

-          has a minimum of twelve to fourteen characters

-          is unique for that specific account and not used in other accounts

-          does not contain real words or common phrases

-          does not contain personal details about you that could be found elsewhere (such as name, birthday, etc.)

If you have any questions regarding your security, please let us know at wecare@bumboo.eco, and we will be very happy to help.