100% happiness guarantee
We’re passionate about using business as a force for good, and that includes ensuring that you are 100% happy with your purchase. We feel confident that you will love bumboo, but if for any reason this is not the case, please follow the simple steps below and we will arrange a full refund:
- Contact us at firstname.lastname@example.org to let us know that you’re unhappy with your purchase, and we will provide you with return details. Please let us know as much detail as possible so we can understand the issue and use this to make improvements for the future.
- Send us back the remaining product - we appreciate that you may have tried more than one roll before reaching a conclusion about the product, so we don’t expect to receive a full carton. We think at least 40 rolls to be unused and in good condition is a fair expectation. Please be sure to obtain proof of posting or a tracking number.
- Please note that the cost of return is the responsibility of the customer
- Once we receive the returned carton, and the contents are approved, we will arrange a full refund of the monies paid to us, without any fuss or delay. (we aim to do this within 3 days of receiving the item)
- happiness guarantee valid for 30 days following receipt of goods
- refunds will be made to the same payment method used in the purchase of the original order
For full details of our returns policy, please see our Terms and Conditions