Terms of service

OVERVIEW

Bumboo Products Limited ("us", "we", or "our") company number 07364238 operates https://www.bumboo.eco (the “site” or “website”) . Throughout the site, the terms “we”, “us” and “our” refer to bumboo. bumboo offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. 0.5% of sales from toilet paper, facial tissues and kitchen roll are donated to Rewilding Britian via Work for Good. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis.

We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Bottle for life: Each Bumboo Bottle for Life is covered for 2 years. If it develops a fault during that time, we’ll replace it, no fuss. At the end of its life your bottle can be fully recycled, ready to start a new life.

Spray triggers aren’t included in the Bottle for Life guarantee, but if yours stops working within the first month, and it’s been used with Bumboo cleaning solutions and within normal usage, we’ll replace it free of charge. If you need to replace your trigger outside of this timeframe they can be purchased separately.'

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 - SMS

By subscribing to our SMS marketing service, you agree to receive promotional text messages from us, which may include notifications about special offers, discounts, new product launches, and other marketing content. You also agree to receive transactional messages such as upcoming subscription order notifications, abandoned basket messages. These messages may be sent via an automated system.

You must be at least 18 years old to participate in our SMS marketing service. By opting in, you confirm that you are of legal age and that you are the account holder or have the account holder's permission to receive SMS messages at the phone number provided.

By providing your phone number and expressly opting into our SMS marketing service, you consent to receive marketing text messages from us. Standard messaging rates may apply depending on your mobile service provider and plan.

We may send marketing SMS messages from time to time. The frequency of messages will depend on your interaction with our services, ongoing promotions, and other marketing activities.

You can opt out of receiving SMS marketing messages at any time clicking on the unsubscribe link on your text message. Upon receipt of your opt-out request, we will immediately stop sending you marketing messages. Text the single keyword command STOP to Bumboo or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Bumboo Products Ltd mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

You may also contact our customer service team at wecare@bumboo.eco for assistance. Opting out will not affect your ability to receive transactional SMS messages related to your purchases or orders, including upcoming subscription order notifications.

Message and data rates may apply for any SMS messages sent or received, depending on your mobile carrier's plan. We are not responsible for any charges incurred by you for receiving our messages.

We are committed to protecting your privacy. Any personal information you provide as part of our SMS marketing service will be used in accordance with our Privacy Policy, which is available on our website. We will not share your personal data with third parties without your explicit consent, except as required by law.

We strive to ensure that our SMS marketing service operates smoothly. However, we do not guarantee that messages will be delivered or received by you due to circumstances beyond our control, such as network issues or your carrier’s service. We are not liable for any delays, undelivered messages, or losses resulting from the use of our SMS service.

We reserve the right to modify or update these Terms at any time. Any changes will be posted on our website, and we will notify you if the changes are significant. By continuing to use our SMS marketing service after changes are made, you accept the updated Terms. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By opting into our SMS marketing service, you acknowledge and agree to these Terms and Conditions.

By opting into and using our SMS marketing services, you agree that any disputes, claims, or controversies arising out of or relating to these Terms and Conditions, the SMS marketing service, or any communications between you and [Your Company Name], shall be resolved through binding arbitration rather than in court, except for matters that may be brought in small claims court.

SECTION 12 - Arbitration agreement UK

By subscribing to our SMS marketing service, you agree that any disputes or claims arising out of or relating to these Terms and Conditions, the SMS marketing service, or any communications between you and Bumboo will be subject to arbitration, in accordance with the Arbitration Act 1996, unless you choose to opt out.

Arbitration Process: Any dispute will be resolved through binding arbitration, administered by an independent arbitrator, unless you choose to take the matter to a small claims court. The arbitration will be conducted fairly and impartially, in line with UK arbitration laws.
Opt-Out Option: You may opt out of this Arbitration Agreement by notifying us in writing at wecare@bumboo.eco within 30 days of subscribing to our SMS service. Opting out will not affect your ability to use our services.
Fairness and Transparency: This arbitration clause does not affect your statutory rights as a consumer. You retain the right to bring claims to a small claims court for low-value disputes, and you are entitled to a fair and impartial process.
Class Action Waiver: Arbitration will be conducted on an individual basis only. You and Bumboo agree not to participate in class, collective, or representative actions in arbitration or court, unless this waiver is deemed unfair or unenforceable by a court.

By subscribing to our SMS marketing service, you acknowledge and agree to this Arbitration Agreement, unless you opt out.

SECTION 13 - Arbitration agreement US

The arbitration shall be administered by the American Arbitration Association (AAA) under its rules, including the AAA’s Consumer Arbitration Rules. The arbitration shall be conducted by a single arbitrator, and the arbitration shall be held in a location that is reasonably convenient for both parties, or virtually if mutually agreed upon. You can review the AAA’s rules and procedures at www.adr.org.

Scope of Arbitration
This arbitration agreement applies to any claims that you or we may have, whether based on contract, tort, statute, fraud, misrepresentation, or any other legal theory. This includes claims made before you agreed to these Terms and any claims that arise after you stop using our SMS marketing service.

Class Action Waiver
To the fullest extent permitted by law, you and Bumboo agree that any arbitration will be conducted on an individual basis only and not as a class, collective, or representative action. You waive your right to participate in a class action lawsuit or class-wide arbitration.

Cost of Arbitration
Each party will be responsible for its own fees and expenses associated with the arbitration, including legal fees, unless the arbitrator determines that such costs should be allocated differently under applicable law or arbitration rules.

Governing Law
The arbitration will be governed by the Federal Arbitration Act (FAA) and not by any state law regarding arbitration. The arbitrator’s decision will be final and binding, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction.

Severability
If any part of this Arbitration Agreement is found to be invalid or unenforceable, the remainder of the agreement shall continue in full force and effect, except that there shall be no right to arbitration on a class basis or any representative action.

Opt-Out
You may opt out of this Arbitration Agreement by sending a written notice to [email address] within 30 days of opting into our SMS marketing service. The notice must include your full name, phone number, and a statement that you wish to opt out of arbitration. If you opt out, you will still be able to use our services, but the arbitration agreement will not apply to you.

By subscribing to and using our SMS marketing service, you agree to this Arbitration Agreement.

SECTION 14 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 15 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 16 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall bumboo, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 17 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless bumboo and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Users agree to appropriately use Bumboo products, any damages arising from negligence, misuse, using excessive amounts or improper handling shall not be the financial responsibility of Bumboo. By using Bumboo products, individuals acknowledge and accept these terms, absolving Bumboo from any liability pertaining to clogged toilet-related damages or repairs.

SECTION 18 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 19 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 18 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 19 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Kingdom.

SECTION 20 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 21 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at wecare@bumboo.eco.